Terms of Service

Last updated: October 25, 2026

1. Acceptance of terms

By creating an account or using DocuAgree (the "Service"), operated by DocuAgree ("we," "us"), you agree to these Terms of Service. If you don't agree, don't use the Service. If you're using the Service on behalf of an organization, you're agreeing on that organization's behalf and confirming you have the authority to do so.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account. By creating an account, you represent that you meet this requirement and are not barred from using the Service under the laws of the United States or any other applicable jurisdiction.

3. Description of the service

DocuAgree lets you build documents with a rich-text editor, collect electronic signatures from one or more signers either in a required order or all at once, and track the signing process — including page-level engagement analytics on the signer's view (see the Privacy Policy for what this collects). The Service is provided on a month-to-month subscription basis, as described below.

4. Subscription & billing

The Service is billed at $4.99 per month, per account, charged monthly in advance once you subscribe. The first 3 documents any account ever sends are free, with no card required at all and no trial period. From your 4th document on, we ask for a card and charge $4.99 immediately as part of creating your subscription — there is no separate trial after that point. You may pause your subscription at any time, which stops billing without deleting your data. You may cancel at any time; your subscription remains active through the end of the current billing period, after which your account becomes read-only. We do not offer refunds. There is no annual billing option and no long-term contract — every plan is month-to-month.

5. Acceptable use

You agree not to, and not to help anyone else:

Send documents that are fraudulent or deceptive, that misrepresent who a party to the agreement is, or that you don't have the right to send;
Impersonate another person, or forge or misattribute a signature;
Upload or transmit malware, viruses, or any code intended to damage or disrupt the Service or any user's device;
Attempt to disrupt, overload, reverse-engineer, or circumvent any security or access control of the Service, including signer-link authentication, rate limiting, or the account access controls described in Section 8;
Use the Service's email or signing-link delivery features to harass, spam, or send unwanted communications to anyone;
Violate any applicable law, or infringe anyone's intellectual property, privacy, or other legal rights.

6. Your content and documents

You retain all ownership rights to the documents, templates, and content you create or upload ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely to provide the Service (for example, generating PDFs, sending signing links, and storing the completed record). We do not claim ownership of Your Content and do not use it to train any model or share it with third parties except as described in our Privacy Policy. You warrant that you own Your Content or otherwise have all rights necessary to upload it, send it for signature, and grant us the license above — including the right to collect a legally binding signature on it from each recipient.

7. Templates are not legal advice

The starter templates included in the Service are general starting points only. They are not legal advice, are not customized for your jurisdiction or situation, and should be reviewed by a qualified professional before you rely on them. DocuAgree is not a law firm and does not provide legal advice.

8. Account suspension and termination

You may stop using the Service and cancel your subscription at any time from Settings.

We may suspend ("block") or terminate your account, at our discretion, for suspected abuse, fraud, a violation of these Terms (including the Acceptable Use section above), or non-payment. A blocked account cannot log in, build, or send documents, and the signing links for any of its documents that are still pending signature stop working while the block is in effect — recipients can't continue to sign an outstanding document from an account under review. Blocking also pauses billing, so a blocked account isn't charged for service it can't use. Documents that are already fully signed remain retrievable by their signers even while an account is blocked or after it's terminated — a block or termination never cuts off access to a completed legal record. We'll generally tell you why an account was blocked; in cases involving suspected fraud or abuse we may not always be able to share full details.

Upon termination for any reason, your account becomes read-only; we retain your data as described in the Privacy Policy, including the retention terms in its "Retention and deletion" section.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCUAGREE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100. This cap uses a floor rather than a strict percentage of fees paid: at $4.99/month, a strict 12-months-of-fees cap would round to close to $0 for a newer account, which isn't a serious limitation at all — the floor keeps the cap meaningful without being disproportionate to what a $4.99/month product can reasonably carry as risk. Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless DocuAgree and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or related to: (a) Your Content, including any document you upload, create, or send for signature through the Service; (b) your use of the Service in violation of these Terms or any applicable law; or (c) your violation of any third party's rights, including the rights of anyone you send a document to for signature. This is intended to cover, for example, a claim brought against us by a third party over a fraudulent or unauthorized agreement someone sent through the Service — a claim that belongs to that user's conduct, not ours.

12. Copyright complaints (DMCA)

If you believe content accessible through the Service infringes your copyright, send a notice to hi@docuagree.com with: (1) a physical or electronic signature of the copyright owner or someone authorized to act for them; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing, with enough detail for us to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use isn't authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the notice is accurate and you're authorized to act for the copyright owner. If we remove or disable material in response to a notice, we'll make reasonable efforts to let the affected user know and give them a chance to submit a counter-notice, consistent with the process contemplated by the U.S. Digital Millennium Copyright Act. We may terminate accounts that are repeat infringers.

13. Dispute resolution

This section deliberately does not include a binding arbitration clause or class-action waiver yet. Those are standard in US consumer SaaS and would meaningfully limit litigation exposure, but they carry real legal weight, real enforceability requirements that vary by jurisdiction, and a real tradeoff against user goodwill — the kind of thing that needs to be drafted (or at minimum reviewed line-by-line) by an attorney, not assembled from a template. Given this product is still pre-launch, that decision is deferred rather than defaulted into. Until that's in place, disputes are resolved in court as described below.

Before filing a claim, you agree to first contact us at hi@docuagree.com and give us 30 days to resolve the dispute informally. If we can't resolve it informally, any dispute arising from or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, United States, and you consent to personal jurisdiction there.

14. Governing law

These Terms are governed by the laws of Delaware, United States, without regard to conflict-of-law principles.

15. Export control

You may not use the Service if you're located in, or a national or resident of, a country subject to a U.S. government embargo, or if you're on any U.S. government restricted-party list. You agree to comply with all applicable export and re-export control laws in your use of the Service.

16. General provisions

Force majeure. We won't be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, government action, labor disputes, internet or infrastructure failures, or the unavailability of a third-party service we rely on.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

Severability. If any provision of these Terms is found unenforceable, the rest of these Terms remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and DocuAgree regarding the Service, and supersede any prior agreements on the same subject.

No waiver. Our failure to enforce any part of these Terms isn't a waiver of our right to do so later.

17. Changes to these terms

We may update these Terms from time to time. We'll update the "last updated" date above when we do, and for a change we consider material we'll make reasonable efforts to notify account holders (for example, by email) before it takes effect. Continued use of the Service after a change means you accept the updated Terms; if you don't agree, stop using the Service and cancel your subscription.

18. Contact

Questions about these Terms? Contact us at hi@docuagree.com.